Contact

Contact PawPure

Need help choosing the right cat litter, checking a delivery, or asking about an order? We are happy to help.

Before you contact us

If your question is about an existing order, please include your order number and the email address used at checkout. This helps us find your order more quickly.

Product questions

If you are unsure which litter formula to choose, tell us a little about your cat, your current litter, and what matters most to you, such as low dust, odour control, flushability or clumping strength.

Order and delivery support

For delivery questions, please include your order number and any tracking details you have received. We will review the order and help you with the next step.

After-sales support

If something is wrong with your product or delivery, please contact us with photos where helpful. We will look into the issue and do our best to resolve it fairly.

You can reach us using the contact form on this page or through the contact details shown in your order confirmation.